Seminars & Corporate Training

 

Click on any of these corporate training events for more information. Most of these programmes can be presented as a short seminar up to a 2-day training.

 

Supervisory & Management Skills

Whether you are an experienced manager who wants to make your department function more smoothly, or you've just been promoted, Make Your Department Shine gives you dozens of concrete management tools you can start using immediately. The programme shows you how to get peak performance from your team while maintaining their loyalty and respect. You will also find ways to earn positive recognition from peers and bosses.

Through lecture, films, and discussions, you will learn to . . .

• Assess your own leadership style
• Where to draw the line between friendly and professional with subordinates
• Discover ways to eliminate bad attitude
• Mold a terrific team out of diverse employees
• Earn the respect of management, peers, and employees
• Learn specific steps to curb employees' tardiness, personal phone calls, untimely vacation or time-off requests, malicious gossip, negative attitude, and much more
• Gain respect in meetings and keep the floor when you are interrupted
• Master techniques to motivate and maximize employees' abilities
• Explore ways to 'listen between the lines' when employees talk to you
• Deal effectively with friends you must now supervise
• Master all the essentials of effective E-mail - plus when to use it and when not to!
• Conduct effective and stress-free employee performance evaluations
• Master negotiation techniques to get what you need
• Discover the power of questions and how to get employees to answer their own
• Manage your time and eliminate stress
• Turn an unproductive employee around
• Record the most effective outgoing message you can leave on your voice mail
• Get clashing employees to settle their differences amicably
• Increase your visibility within your organization
• Quickly identify difficult employees and redirect them with swiftness and ease.
• Define playing politics at your company -- and analyze if you should!
• Gain all the tools to be self-assured, relaxed, and in control
• Recognize when to train, when to manage, when to counsel, when to confront, when to COACH,

-- and the important differences in all of the above .

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Make Powerful Presentations

Become a Confident and Accomplished Speaker in Just One Day

Powerful Presentations is designed for business professionals who have the usual speaking qualms, as well as seasoned speakers who want to polish their skills. This "Learn by doing" workshop offers the opportunity to perfect and practice your standard and/or upcoming presentations. You attain all the skills needed to deliver convincing presentations that are clear, informative, memorable and motivating. Through lecture, demonstration, and filming your "before" and "after" presentation, you will overcome anxiety about speaking in front of groups.

• Critique yourself via video
• Further develop your own personal presenting style -- voice, projection, gestures, movement, facial expression, etc.
• Organise you ideas for impact, and outline your presentation logically
• Create and place notes so you don't appear to be looking at them
• Conduct flawless Q&A sessions
• Give the opening and closing of your presentation optimum impact
• Establish rapport with the audience and learn how to read them
• Recognise the benefits AND pitfalls of PowerPoint, transparencies, flip charts, and handouts
• Expertly handle difficult questions, hecklers, personal attacks, and unresponsive audience members
• Determine the optimum timing and length of your presentation
• Learn to write the most effective handouts for your presentation
• Discover ways to self-evaluate your programme and encourage audience feedback if desired

PLUS! You will receive a list of hilarious "save" lines so you come out ahead during speakers' nightmares such as: tripping; burping; having a coughing fit; arriving late; being inappropriately dressed; the microphone squealing: the projector bulb, house lights or your carefully-prepared PowerPoint presentation going down; an audience member becoming noticeably ill; a fire alarm or cell phone ringing; room too hot or cold; forgetting your train of thought; an audience member heckling or snoring; and even putting your foot in your mouth!

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Powerful Communications Skills for Women

You know that achieving confidence, credibility, composure and is tough for women in today's environment, especially in any organization where most of those at the top are men. This content-filled seminar arms you with powerful communications skills to persuade, present, negotiate, impress, understand, and work better with both men and women. (Different styles required!) Through lecture, films, and discussions, you will learn to . . .

• Discover your own communication style and build upon it
• Develop a more authoritative and professional presence
• Gain respect in meetings, and learn what to do when interrupted or belittled
• Deliver a seated, impromptu, or formal presentation with confidence
• The most powerful outgoing message on your voice mail
• Discover ways to give your E-mails more punch
• Avoid common mistakes that might mark you as "lightweight"
• Learn what office politics really is (and decide if you should play the game)
• Learn why and how you should deal differently on the phone than in person
• Deal with colleagues you don't like
• Discover the most appropriate hairstyle, makeup and clothing (power colors)
• How to listen, and speak so others listen to you
• Master the power walk and other strong movements
• Turn criticism into an opportunity to shine
• Avoid conflict, or at least turn it into productive and positive differences
• Answer tough questions and deal with specific sticky situations
• Control your own emotions
• Learn the vastly different ways to communicate with males, females, older and younger colleagues or customers, and different types of people

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The Polished Professional

One Day Support-Staff Shape-Up and Skill-Sharpening

When you can spare your staff for only one day, this jam-packed chock-full-of-guts programme teaches your employees everything they need to know to make themselves worth their weight in gold to you and to your company. Through films, lectures, exercises, and role-play, both experienced and new employees will master professional communication skills, telephone excellence, and a work ethic which encompasses many proficiencies. The Polished Professional stresses the all-important intangible 4 A's: -- Attitude, Appearance, Animation and Articulation.

• Learn what professionalism means
• Exude a more energetic, up-beat "I'm here for you" attitude, both in person and on the phone
• Get and stay motivated
• Graciously handle ANGRY and difficult customers, visitors, or callers
• Deal effectively with internal customers, (colleagues, supervisors, and those in other departments.)
• Become a telephone maestro and enhance your value to the company as a front line rep
• Get tips for professional grooming and wardrobe to reflect the company image
• Learn powerful communication skills that make people listen to you
• Comprehend and deal with cultural differences and , language difficulties
• Know when to take responsibility and act upon it (and when to "kick it upstairs
• Juggle priorities to get it all done
• Sharpen your written communications or E-mail to make it more professional
• Learn about personality types and how t o deal with them
• Understand what bosses want from you and then exceed their expectations
• Be an extension of your boss so she or he can depend on you
• Manage stress so it doesn't manage you Handle criticism so you benefit from it
• Respond calmly and correctly to problems -- even unexpectedones
• Master listening techniques to double your effectiveness
• Learn to balance your work life and personal life so you feel fulfilled in each
• Be prepared for an all-inclusive exhaustive but exhilarating day. You will return to the office recharged, refreshed, and eager to put the new outlook and skills techniques you learned to work.

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Top-Notch Telephone Techniques

Telephone Excellence in Just One Day

How an employee handles phone calls is often the entire impression callers get of you and your company or department. In this intensive workshop, participants will master ALL the essentials of dealing with customers, clients, prospects, internal customers and other callers over the phone. Whether for incoming or outward bound sales calls, you will hear a dramatic difference after they have attended this programme.

• Incoming Calls
• Give a positive and LIVELY phone presence in the first 6 seconds
• Stamp out the bored 'I've answered the phone a thousand times' sound
• Make all callers feel they're getting priority treatment, even when time is tight
• Take ownership of the call and not just pass the buck
• Learn how to be "professionally friendly"
• Juggle day-to-day multiple incoming calls
• Adeptly manage callers and face-to-face customers at the same time
• Graciously put callers on hold in a way that makes them content to wait
• Screen calls expertly and graciously (so the caller never feels screened!)
• Take accurate messages and be able to relay the hidden one underneath
• Cultivate a great animated voice quality
• A fool-proof action plan to help you calm angry or irrational customers. Specific ways to handle the "already ruffled caller", "the abusive caller", the "nosy caller", the "too friendly caller", and the caller who insists, "Let me talk to your supervisor!"
• Time is money. How to get off the line quickly and courteously

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How to Sell Anything

There is one component common to every sale. When customers buy, they are not buying just a product or service. They are buying an experience . And it's their heart, not their head that tells them to make the purchase . . . or walk away. Whether you have a long sales cycle, or work in retail, paarticipants in this unique selling seminar will learn subliminal techniques to understand and relate to the prospect. Then intuitive ways to decide how to close the sale. The programme helps them gain pride in the fact that they work in the most needed and potentially profitable profession in the world today, Selling . When being a professional and respected salesperson it is integrated into their self image, their sales increase dramatically. (Mystery shopping can be discussed.)

• Establish relationship with the buyer in both short and long selling cycles
• Use emotional intelligence to stimulate sales
• Gain a deeper understanding of their clients` needs, even in a quick retail sale
• Learn subtle ways to qualify the client
• Take the cold out of cold calling with proven telephone methods
• Learn why you're selling when listening. The ideal speak/listen ratio is 20/80
• Grasp the power of asking questions, more questions, and then more questions
• Cultivate a sensitivity to customers` subliminal buying signals
• What cues to look for and then direct their presentation.

At the end of the programme, participants understand that, after clients buy with their hearts, they justify it with their heads. Now the participants learn natural “trick-free” closing tactics.

One of Leil's clients summed it up: "Leil Lowndes has received rave reviews from top sales professionals for her discussion of the subliminal approaches and subconscious interactions that take place in any sales presentation. Her programs bring new material and is not the same material often heard from sales professionals and business consultants." Peter Grimes, Vows Business Journal

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Powerful Communication Skills

Eighty-five percent of your success in business and life is based on powerful communication skills. In this exhilarating program, best-selling author Leil Lowndes teaches you everything you always wanted to know about being a great communicator but didn't know to ask.

It is filled with practical guidelines, tactics and techniques. It is for the man or woman who wants to go beyond mere competence...and achieve excellence. In just one evening, you will increase your effectiveness with subliminal and high-impact communications skills not taught anywhere else.