Whenever most people hear the voice on the phone asking, “Are you able to hold?” they mumble a begrudging “Yeah” or “OK” There is a better way! The next time you are asked, “Can you hold?” say cheerfully, “OH SURE, I’D BE HAPPY TO!” After the initial shock, they’ll manage to pick their jaw up off the desk and gratefully thank you. Then, when they come back to the line, you’re sure to get priority treatment. Plus you’ve made someone’s day a little bit happier.
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