Often there is a line at my neighborhood drugstore. The regular cashier, who was on vacation this week, would usually mouth a bored “NEXT" after serving one customer. Today, however, there was a substitute cashier. After each customer she was pleasantlly saying, “Next client please.” What a big difference this small script change made! It turns out she was the top manager of the chain of pharmacies. I can see why if this was typical of the type of small enhancements she made to the business.

See what tiny better ways you can do things at work. Little things mean a lot to big bosses–and help you become one.

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